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Below
are the legal policy and agreements for products &
services offered by EmpireWholesale.com. To view any
of the policy and agreements, please click on the
link for detail.
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Disclaimers: "The fine print" |
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Prices and availability subject to change without notice. Please contact your sales representative for the latest products, pricing and availability.
Not all products available in all states, certain products may require manufactures approval.
EWI cannot be liable for typographical errors and omission on this website or in printed materials.
Customer accepts all terms and policies stated herein .
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Drop Ship Program: |
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EWI offers a drop ship program*, we will ship retailer's order direct to your customer with you as the remitter.
*Each order is subject to $5.00 fee.
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Pricing Policy: |
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We do not publish prices for the general public. We are a Distributor and sell only to the wholesale trades.
Our Prices are not listed in our website unless you have an open account /password with us.
We do not publish pricing in our catalogs as prices are subject to change and catalogs do not.
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Shipping Terms and Conditions: |
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All shipping, billing and pricing errors must be reported with in 7 days of receipt of shipment.
All Orders shipped F.O.B. Los Angeles, CA unless otherwise stated.
Residential-based businesses are subject to residential delivery rates.
Freight and insurance cost are calculated and added to invoice total.
All freight charges are subject to dimension/oversized carrier weight regulations.
****Shipping Fees are non-refundable****
Customer is responsible for all freight charges for returned or refused delivery of shipments unless otherwise stated.
Refused shipments are subject to a 25% restock fee.
International freight: please contact your sales representative.
Back order release will be subject to normal shipping and handling charges.
Damages are the responsibility of the carrier once the shipment is released from EWI.
To ensure damage/claim credit, product and original packaging and outer shipping box must be returned to EWI.
For assitance please call Customer Service 213-748-5200 ext. 102
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Warranties: |
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WARRANTY - EMPIRE WHOLESALE ITSELF GIVES NO WARRANTY, EXPRESSED OR IMPLIED, INCLUDING THOSE RELATING TO MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. All warranties are with the manufacturer.
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Sales & Payment Terms and Conditions: |
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Wholesale only- EWI is a wholesale/ distributor for all items in our catalogs and website.
A valid Sales Tax Resale Number / Sales certificate must be provided at time of your first order along with our dealer application.
Payment Terms:
Terms of sale C.O.D. are paid via cashiers check, money order or Visa/Master Card and Discover.
Open accounts:
Net Terms or company check , available pending approval of a completed and signed EWI credit application.
Return Check Fee: $35.00
Late payments will be charged interest at the rate of 2% per month.
Credit Card orders will only be accepted from persons who are authorized by the card holder to place such orders.
No orders can ship on past due accounts.
If a delinquent account is sent to collection, customer is responsible for collection charges.
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Service and Warranty Repairs: |
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If the item is under warranty it is best to call the manufacturer Service Department as they may have a service center in your area.
If this is not available, you may call Empire Wholesale Inc. as we use a service center which services many of the brands we sell.
All Manufactures have different warranty policies and conditions. It is best to call manufacture for accurate said policies.
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Return and Exchange Policy: |
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1.Call Empire Wholesale Inc. at ( 213 ) 748-5200 or ( 866 ) 748-5200 (if outside the 213 calling area) and ask for customer service.
2.Tell us the brand name and model number of the product.
3.Explain exactly what seems to be the problem.
4.Tell us what you would like to have done with the unit (i.e.: repair, exchange or credit).
5.We will then give you an RA (return authorization) number. Write the RA number on all correspondence as well as the outside of the shipping carton in such a way that our service personnel will see it when the package is received, or it will be refused.
6.If product is being returned for credit, it must include the original box, packing materials, manuals, wiring, plastic bags, etc. or you will not receive full credit. Upon receipt of the product, Empire will have the right to determine what course of action will be taken.
7.Include either a copy of our invoice or invoice number that you received when making the original purchase from Empire Wholesale Inc. and/or a copy of your customers receipt (customer's name, address, phone).
8.All transactions are final. Returns or repairs will require written authorization and all returns will be Empire Wholesale Inc. store credit only. Returns will only be approved for product in the original packaging, complete with all manuals and accessories and must be in re-sellable condition. All returns will be credited at the current invoice price and a 25% re-stocking fee will be applied to all returns. No returns will be accepted for any item after 30 days.
9.Please include the name of your company and a short description of the problem and pack the product in a separate shipping container so as to protect the product's box. Then ship it to:
Empire Wholesale Inc.
Attn: Service Department
1651 Tarleton Street
Los Angeles, CA 90021
Voice 213-748.5200
Fax 213-748.5505
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